To support of our technology-enabled workforce, ABM uses the Performance Acceleration Suite (PAS), a series of software accelerators focused on streamlining and automating service delivery and improving touch-point interactions throughout the entire customer lifecycle. PAS, which includes our MPower® platform, enables employees to access and manage customer accounts from any mobile device.
We’ve launched enhancements to a number of our other software platforms, including our mobile app, ERP and CRM systems, resource management systems, and analytical reporting tools. Our use of technology has positioned us as more agile and efficient than ever before.
Many of our offices are enabled with updated video conferencing technology. Additionally, we built a new demarcation point in our datacenter. This new room is insulated and has monitors to keep the energy level low.